Noakes Law Group PLLC - Louisville, KY

Save yourself time and look elsewhere. I just wasted a week after just getting out of surgery to have this extra pain. This attorney does not have the perception, professionalism, nor the communication skills required to represent you and to communicate with others on your behalf. Below are excerpts from a letter that I wrote to her with more of the details if you're interested. The response is to this attorney voiding my contract, without even a verbal notice of doing so, and writing only these words on the voided contract, as a way to explain it: "he thinks he knows too much." That should tell you all you need to know about her lack of professionalism, insulting potential clients with a concerned lack of sensitivity. Mr M and Ms. N, The voiding of the contract would have sufficed without the rude insult as a reason, especially given its inaccuracy. During our call, I felt that my concerns were not being adequately addressed. It became evident that Ms. N struggled to grasp the reasons behind my questions, which were entirely valid, considering my admitted lack of knowledge on the subject; I have never hired a personal injury attorney. Unfortunately, her response only reinforced my concerns. Specifically, I was seeking to understand the value of hiring a personal injury lawyer. My willingness to engage in a week-long conversation and upload files indicated my belief in the potential value. However, every time I posed a hypothetical scenario or questioned Ms. N about the value a lawyer can provide in cases of severe injury, her defensive response, "I don't know anything about you," became repetitive. I had to repeat my inquiries multiple times due to her failure to listen and provide a meaningful response. My intent was clear in my email that I do not believe she read as it said my four questions were not to challenge the contract; it was to seek clarity and options that might have been available. [Specific examples removed] In summary, Ms. N's initial conversation with me could have been significantly improved had she taken the time to read my email, which clearly stated that I did not intend to challenge the contract. I felt unheard and misunderstood, and I had to repeat myself multiple times for her to grasp the essence of my questions. Unfortunately, I received few of the answers I was seeking, and Ms. N's defensiveness prevented her from explaining the value of her services or probing into the reasons behind my inquiries. Furthermore, her assertion that I knew too much was conveyed as a written insult in the contract's voiding. In my professional opinion, having worked extensively with lawyers doing IMEs and expert witness up to US Court of Appeals, Ms. N lacks the perceptiveness, communication skills, and respect for potential clients that are essential for her role. In conclusion, her claim that I know too much is mere projection. I wasted a week and am still missing key information about what personal injury lawyers do, not because I think there is no value there but because I'm ignorant of being a plaintiff for MVA severe injury claim. There is no need to mention the fact I just got out of the hospital, my arm and hand completely not functional and immobilized, unable to drive for five more weeks in horrible pain. An apology for her unprofessional insult is warranted. Mr. M, on the other hand, demonstrated patience and empathy In a manner that his boss could appreciate.