Fink & Hayes - Charlotte, NC

Mr. Hayes is an amazing Lawyer. My husband was injured at work and we were not planning on retaining a lawyer. We jumped through all the hoops worker’s comp had placed in front of us. The workers comp’s insurance company had paid for everything. Until it came down to an injury that they decided wasn’t part of the accident. Even though it was mentioned in the first providers notes, right after the accident. We put in an appeal about the injury and the company then obtained a lawyer to represent them. That is when we obtained Mr. Hayes. We are so glad we did. We didn’t know how to navigate the process. He is professional and there for you. From the first time we spoke to him until we settled he has been on our side. His knowledge of workers comp is overwhelming. We are so thankful he knows the laws, we would have never known how to handle everything.5 stars is not enough for what he did for us.

If I could give this law firm negative stars I would! This has to be the worst law firm I came across. Elizabeth and Steven received our case in July 2023 and as of February 2025 we have nothing to show for it. I am not sure if it is because of how I look but they do not prioritze "certain" cases at all. It took this law firm from July 2023 to July 2024 to gather all of our paper to submit a claim to the insurance company. From July 2024 up until last week we were told that the insurance company had all of our paper work and the process takes time. We were told multiple times that our case would be settled in various months (i.e. October, November, December, January, and even this month in February) before we asked to be released! After speaking to the claims adjuster I am completely disgusted on how Fink & Hayes handled our cased. The insurance adjuster let me know that my documents were sent to him in January 2025. He is still in need of more documents to even begin to try to settle my case. I was also told by Elizabeth that she was reaching out to the adjuster several times but only received his voicemail. Today the adjuster let me know that he called Elizabeth several time to request for more documents and never received any correspondence. As an added bonus in all of this I have the chiropractor that Steven referred me to calling and texting me several times per day to insist that I stick it out with Fink & Hayes because Steven settled his son's cases 6 months ago. Maybe if I was friends with Steven or sending him clients he would have prioritize my case to get it settled in a timely manner. Elizabeth and Steven do not take into considerations their clients best interest. Trust me when I say if you are ever involved in a car wreck this is not the law firm you want handling your case.