Lighthouse Legal Services, PLLC - Woodway, TX

I would urge women, particularly survivors of domestic or gender-based violence, to exercise significant caution before retaining this firm. I am a former client of attorney Kristin Kaye, and my experience with her was profoundly inconsistent with the pro-woman image this practice now markets. The firm advertises family-law services with the statement, “You hate your ex? We do too.” I staunchly disagree with that mindset. It is not child-focused. I do not hate my ex, and I never wanted Kristin Kaye to hate him for me. I wanted competent advocacy, for the evidence to be heard, and for my children to be safe. Kristin represented me in my 2024 custody litigation while I was attempting to protect my daughters from violence. I had paid approximately $15,000 for an abuse expert. My expert and critical evidence were eliminated following an ex parte proceeding that was not placed on the record. I did not experience Kristin as meaningfully fighting to preserve that evidence or expert testimony. I was also profoundly disturbed by how my own sexual victimization was handled. My sexual assaults, including being drugged by a man who later sexually assaulted me, were used to attack my character despite being unrelated to my parenting ability. Kristin did not meaningfully advocate to prevent my victimization from being weaponized against me. I believe my attorney should have aggressively explored every available evidentiary protection rather than allowing violence committed against a woman to become ammunition for attacking her as a mother. After I lost custody, I filed a grievance and fee dispute concerning Kristin’s representation. Rather than substantively addressing the failures I raised, Kristin used opposing counsel’s unsupported narrative that I was an abuser to discredit my complaint. In my view, she knowingly relied on the opposing side’s characterization of me to undermine my credibility and defend her own conduct. A character attack did not answer my complaint about her representation. It simply shifted attention from the conduct I was challenging onto the woman challenging it. I later received information raising additional serious concerns about confidentiality and the handling of my case information, including reports that opposing counsel’s narrative about me was repeated outside the litigation and that people unrelated to my case had access to information from my file. I have retained documentation relevant to these concerns. What makes this especially painful is what has happened since. The violence in the other household that I was trying to bring to the court’s attention did not disappear after I lost my daughters. Subsequent domestic violence involving that household, including an arrest related to family violence, has since become public record. I gave Kristin an opportunity to address what happened and the ethical concerns I raised in light of what has subsequently emerged. She has not, in my view, meaningfully acknowledged or attempted to remedy those failures. I cannot reconcile my experience with Kristin Kaye with a practice presenting itself as a champion for women. Based on my experience, women, particularly survivors, should ask extremely careful questions about how this firm will protect their evidence, confidentiality, history of victimization, and right to raise concerns about their representation without being discredited for doing so.