Carpenter & Associates - Plano, TX

I have a case an immigration case with Carpenter and ASSociates and let me share my story... Last year the firm made an attempt to expand their immigration practice. At that time, I chose the firm due to what they claim to be publicically thru their commercials and at that time, speaking to someone by phone that seemed dedicated to helping me with the case to get my husband to the US. I decided to work with the firm and a WONDERFUL LAW team Gustavo and Natalia were very attentive and on point and walked me thru the process and filed the i130 for me in September 2022. They were professional and made sure I had everything done correctly as I should and then it became a waiting game from there. I got a call every month just keeping ne in the loop. If I had a question, it was answered within 12 to 24 hours. They even worked as "coun Elora when I had issues and talked to me with understanding. Then in 2023...I found an email from Gustavo that he was parting ways with the company. Then soon after an email was sent by the firm, a certified letter and a regular letter that stated they were no longer working with Gustavo and they parted ways amicably. They gave me choices on what I can do...choose to stay with them, continue working with Gustavo or find another firm. They stated I would not get my money back being I paid for services IN FULL at this time. Part if the money was a fee that goes to either the state or is some fee for part of this process as needed which is about 1500 I think. In total I paid 7500 for this service. They asked that I respond via email about my decision in which I wrote a lengthy email about my dissatisfaction of HOW this was done. Based on their words regarding customer focus...nothing about this process had ME in mind and this is a very serious situation. No one responded to my email but a paralegal who knows NOTHING. The owner or anyone supposedly credible did not bother to reach out to me to regarding my concerns. On August 1st the embassy sent me an email to tell me an action was taken on my case. I could not see it via my log in and Carpenter law firm is listed on my file as the firm to communicate with as well which means there is a separate log in they have from me to see what happened. I called. Talked to the parralegal...she asked for my log in in and I did not give it to her because they should have theirs. I called again later in the day and she said still no word from lawyer with my case. I eventually got into my case and saw I was approved. A full day later, not a word from the firm and the paralegal said they do not have the log in info to the embassy portal to my case. At this point...Carpenter is better suited for the criminals they defend or whatever else they do because immigration was a swing and they missed. This is serious as it involves me and my husband's life. I was pregnant and lost my child and he wasn't here to be with me so ANYTHING going on with our case is top priority to me. The lawyer that was apart of the firm was truly the BEST. Considering they did not offer any of my money back to go towards another lawyer or to pay the lawyer they let go so I could stay with him was definitely a money issue because they gave me choices I could nake on my own but will NOT pay a new fee when Carpenter was paid and as a FIRM have done ABSOLUTELY NOTHING! I am very dissapointed because they have zero competence and do not adhere to the words they claim to be as a firm. I could have done the form on my own but I am not in the habit of falling in love with people in other countries and going thru such a process. I still know nothing about what happens next nor am I being educated on it. As of today...I have heard from noone with actual knowledge since they released the immigration practice in May 2023.