Christine S. Cook - Pensacola, FL

Heed the warning of other negative reviews, this office will not care about actually winning your case and only care about billing you for it. Working with this office has been incredibly frustrating and a steady let down every step of the way. The consultation was full of false promises and lies in an effort to collect the retainer and then be completely ignored for a full month. Even when bringing up frustration in lack of effort they will respond by telling you it’s pointless to complain because will just bill you for reading the email. The other review claiming “money hungry” was spot on. I tried to even just get to meet someone to go over paperwork I wasn’t comfortable filling out myself and they set a time to be at the office. I showed up and nobody was there- it wasn’t until later in the day that I got a call with a list of excuses as to why I was ghosted. Which you will be completely ignored or ghosted a lot, and they will always have the type of excuse that makes you a bad person for speaking up. I did use this office for trial which was fueled by complete chaos and disarray as she was not remotely organized. The day before the trial they canceled the trial prep and said they would be ready for the trial the next day. She was not….at all. She was frantically high lighting and going through papers to try to keep up. So unorganized that she was even telling me to submit documents for evidence minutes before the judge walks in, I truly wish I was exaggerating. Miss cook even said herself that’s she’s overwhelmed which is entirely from her lack of time management and preparation. Then when the trial actually began her opening statement was her throwing her hands up and saying she hopes she did everything right because her assistant was out. What a great first impression from the judge right? Meanwhile the other side(McKenzie law firm) was very ready, completely organized, and focused. The McKenzie law firm did a great job and truly showed the difference between a professional and a phony. I am writing this review fully expecting a response or rebuttal claiming my review is inaccurate, which is whatever, but if I have successfully convinced one person to not retain this office, then I consider this review successful.