Glantzlaw - Plantation, FL

Unorganized, rude, unprofessional, and jaded. Absolute joke of a company and legal representation both Legal Shield and Glantzlaw. The attorneys do the bare minimum and promise to call back and then they don't ever call back at a time where the time works for both parties. When you schedule an appointment with them they seldom ever call on time and if you miss the call because they've called late its impossible to call back in and reach them as they've already called someone else. If you are lucky enough to speak with an attorney they are very short fused on the phone, have little to no patience, talk to you in a manner where they couldn't be bothered by your case or by what you're experiencing in terms of their lack of service, and try and get off the phone call as soon as possible when it takes days and weeks just to get in touch with an attorney in the first place. When they do call back they do so whenever its convenient for them, and if you're unavailable when they call you back when you call them back they can't be reached no matter how many times you call and even if your case gets escalated to a supervisors attention or you get your call transferred to a supervisor they never pick up either and if you leave a phone message the supervisors never call back. Absolute joke of a company and service. The collections department is more proactive at calling you to get your money then the attorneys are proactive at calling you back or pursuing your case to begin with or giving you emails or updates or your case. Once the attorneys demonstrate they aren't handling your case appropriately and you begin to show any signs of frustration they use that against you as an excuse to resign themselves from your case and then don't even reassign you an attorney when they say they're going to, you end up having to call back in and wait on hold again for prolonged periods of time before reception answers the phone only for them to put you on hold again for prolonged periods of time while they try and reassign you to an alternative attorney. The phone reception team is placed as middle men in between you and the attorney when once a case is developed you should be able to contact that attorney directly as to not waste time and create unnecessary phone tag situations and being kept on for long periods of time that add up to hours overtime. The attorneys themselves are short of patience and and have no diligence and don't pursue your case strongly enough or fight to get legal justice. They occupy space and go through the motions more than they actually care about taking appropriate action and fight to get the client proper results in a timely manor and the whole time they act like they couldn't be bothered. You can tell all the attorneys are jaded based on their lack of will to do their job to the highest degree of professionality and once they've hit their patience limit which is a very thin margin to being with they love to use excuses and specifically the phrase "I don't get paid enough for this" and then say "I'm resigning from this case and will transfer you to another attorney" and then ultimately dropping your case while in the middle of an open case and then don't even bother to transfer you to another attorney and then they cut the call, and then you have to call back in to wait on hold again for prolonged amounts time while waiting to be assigned to another attorney, and then you have to wait for multiple days or weeks again before getting in touch with another attorney based on when their schedule availability is, and then the whole sequence of events starts over again. I would specifically avoid working with attorneys Carlos Christiam Cardenas, Melvin Luntz, and Jo Ellen Vork at Glantzlaw and would avoid working with Legal Shield and Glantzlaw all together and not waste your time or money and find another more professional company.