Zafran Law Group - Philadelphia, PA

I rarely leave negative reviews, but my experience with this firm was extremely disappointing. I hired the firm after I was rear-ended in a motor vehicle accident where the other driver's insurance accepted 100% liability. I followed all medical recommendations, including going to the ER, getting an MRI, and completing physical therapy. Throughout my case, I was never kept informed about what was happening or where things stood. After my treatment ended, I emailed the office requesting a status update. When I didn't receive a response, I called the following day. That's when I was shocked to learn from the receptionist that the firm no longer represented me and had supposedly mailed me a letter. That was the first time I had heard anything about them withdrawing from my case. Before that, I had a conversation with the attorney that I found extremely unprofessional. He repeatedly interrupted me, made assumptions before I had finished speaking, and told me my case was a "soft tissue case" with "not much money in it" because I wasn't willing to continue treatment beyond what my medical providers had recommended. I understand that attorneys have the right to decide which cases they take. My issue is with the lack of communication, being left completely out of the loop for months, and the way I was treated as a client. I expected professionalism, honesty, and respect, and unfortunately, that was not my experience. Based on my experience, I cannot recommend this firm. If you're looking for a law firm to represent you, I would encourage you to look elsewhere. Communication, professionalism, and respect for clients are essential, and unfortunately, I did not receive those during my time with this firm.